Improving the customer experience
The client had three distinct corporate websites for each geographic region. The sites presented different information architecture, pages layout and visual design even though the sites had the same target audience. All resulting in a confused user experience.
They were also looking to replace the old process to manage the customers' projects (happening via emails with endless communications) with a more smooth workflow.
I proposed a progressive disclosure during the request a quote form and the registration form to myBGI application to lower the chances that users will feel overwhelmed.
I created a new visual design direction to elevate brand awareness and UI style guide to keep consistency for all online digital products.
The aim was to build an intuitive system to replace the old procedure to manage projects via email and phone calls. The myBGI app reduces time and cost for the business and improves the customers' satisfaction.
Through the app, the customers can access project documentation and receive ongoing updates regarding the status of the project, as well as get the final project status report. myBGI also allows customers to access to all sample quality, preparation and shipment guidelines.
Having only one app and a dedicated account manager for the customer will streamline the workflow and fulfil the user needs.
We contracted Moove Agency for development and launch of our new corporate website. Roberto led the graphic design and UX development for the website. Roberto was highly professional, responsive and patient throughout the entire development and launch process. The results of his work speak for themselves, with our online customer engagement rate up over 30% and climbing. I would highly recommend Roberto to any future employer or customer, without hesitation.
Roberto is a design expert who is able to turn a specification into a visually appealing, user-friendly website. I commissioned Roberto as part of Moove Agency to design a corporate website which was intended to be the best in its sector. A team worker by nature, Roberto worked tirelessly with a small number of developers to produce exactly what was required.
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The rest of this case study is password protected. If you would like to know more about the UX and UI process, please send me an email at firstname.lastname@example.org